Number Of Login's To Remember:
To generate your referral URL, please provide your MyPhotoApp Login id:
Here is your referral URL:
Just share this link with others for the chance to get $50 referral credit when they sign up for a new MyPhotoApp subscription.
When they sign up using your link, they will get a FREE month, instead of the usual 7 days, as well as a nice discount of between 10-20% off their first unlimited App subscription.
More info about the referral program is located in the MyPhotoApp Knowledge Base Referral Article.
Your friend has given you an awesome deal on MyPhotoApp that is exclusive when you sign up using this link. Here is what you get:
This offer is valid for new accounts only!
Let's get started and enter the following info to immediately start your MyPhotoApp journey!
We will always look after your personal data & privacy. Find out about our Privacy Policy & Terms of Use. By registering for a trial account you agree to these terms.
Enter your email and password to login and start making awesome apps.
Remember me?Haven't registered yet? No problem... just go to https://MyPhotoApp.com and sign up for the 7 day free trial.
Here are our simple terms of service... basically you be good and not do anything malicious and we will strive to provide an amazing service.
Brand:
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Warning: delete msg
Are you sure you want to delete your app?
Warning: delete msg
Are you sure you want to delete your folder?
delete msg
Edit Label Name:
Renaming your app will give it a new URL.
NOTE: Renaming an app is a somewhat slow process and is proportional to the number of images in your app. Be patiented while the rename process occurs.
Duplicate (make a copy) of your app:
NOTE: Duplicating an app is a somewhat slow process and is proportional to the number of images in your app. Be patiented while the duplication process occurs.
Folders can contain letters, numbers and spaces.
Please enter the name the app you want to create.
You can migrate a version 5 app into version 6 by migrating the photos from the version 5 app into this gallery.
Enter the app you wish to migrate. If your version 5 app has the same brand as this one, just enter the app name, otherwise you can specify the brand and app using the syntax: brandname/appname
IMPORTANT: When you migrate the photos, the version 5 app will stop working and redirect people to this version 6 app automatically. Be sure to publish this app after import.
Display: | Display Type: | ||
Display Label: | Disable Dialog Close: | ||
Label: | |||
Top Margin: | Pixels | Bottom Margin: | Pixels |
Left Margin: | Pixels | Right Margin: | Pixels |
Max Width: | Pixels | ||
Background Color: | Text Color: | ||
Font: | |||
Background Url: | |||
Background Repeat: | Background Size: Background Attachment: | ||
CSS Style: |
Resources
If you were a previous Sticky Albums user and have upgraded to MyPhotoApp, but would like to migrate some of your apps from Sticky Albums to MyPhotoApp, this import function will help in that it will take the Gallery images from your Sticky Albums app and import them into this gallery. Just enter the URL of your app and it will start the import.
We have implemented the Sticky Albums migration capability first, but if you have apps from another vendor that you would like to migrate, just click on help and open a support ticket and we will see what we can do.
Markdown is a popular plain text formatting syntax used by Mad Mimi and others. Markdown is useful because you can create text on your apps that works well across a variety of devices. MyPhotoApp uses a markdown variant called GFM. You can click on the link Mastering Markdown to learn more.
Here is a link to a Knowledge Base Article that describes the various link types you can use.
Optionally, you can add an initial password for apps that are required before they can be opened.
App Password:
Optionally, you can set an expiration date after which the app will no longer be able to be opened. The date specified will be the last date the app will work.
Expiration Date:
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Link: |
Apps
App Navigator
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Layout
Layout Sections
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Visual Design
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Publish
App Icon
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Photo Trash
App Settings
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Operation in progress...
Please be patient.
App Renames, App Duplication, and New Template Save operations can take a while... several minutes. The time is proportional to the number of images you have in your app.
Logo Upload In Progress
Processing Payment
Save your current layout (sections, content, color scheme) in one of two ways:
Apps Saved as templates will appear in the App Navigator with the suffix _template added to their name. You can keep your templates separate from the your Apps by creating a new Template folder to hold them.
Upload a file that can be referenced in your app.
Note: Resource files are limited to 1mb in size and need simple file names with only 1 period followed by a 3 letter suffix and no special characters.
Resource List:
Example:
The rain in spain falls mainly on the plain.
MyPhotoApp uses Google Fonts. For a complete list of fonts and examples, visit https://www.google.com/fonts. Default is the normal MyPhotoApp font.
abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 012345679
Photo Margin: | Pixels | |
Link: | ||
New Window: | ||
If you want the link to dial a telephone number, enter the URL: tel:xxxx where xxxx is the number to dial. If you want a page to display when the image is pressed, enter the URL: page:xxxx where xxxx is the label of the page. New window will have the link open in a new window on a computer. |
Enter the name of this custom section:
Tree View:
Normally all your public app icons are displayed. If you select the tree view option, then public apps within a folder will not be initially displayed, but their folder will and you will need to click on the folder to see the public apps inside the folder.
Label: |
Page Sections
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Visual Design
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Display Label: | (Display the label on the app when menu position is left) |
Display Bar: | (display menu as a bar) |
Always Visible: | (Menu is always Visible) |
Menu Position: | |
Background Color: | transparent |
Icon Color: | |
Exclude Pages: |
This special menu section adds a menu to your app or website allowing users to select pages to be displayed. The menu uses the page labels for each page. All page sections in an App are automatically added to the menu unless you choose to exclude pages by specifying the page labels in the relevant settings field. It is possible to create Menus up to 2 levels deep. By default, pages with a standard name appear as top level 1 items in the menu. To create a level 2 submenu under a level 1 item you need to add the level one page label followed by a colon at the front of the level two page label like this -pagelabel:pagelabel (Level1:level2). Clicking on the menu displays ONLY level 1 page item until a person clicks or touches a level 1 item which has level 2 items, the level 2 page items are then displayed. It is possible to create multiple level 2 pages under the same level 1 page.
Height: | |
URL: |
Enter the complete url, including the http:// .
Note that many websites, such as pinterest for example, do not permit their web page to be viewable in a browser iframe. The builder will attempt to detect that and give you a warning message if the url you enter doesn't support iframes.
Height: | |
URL: |
Enter the complete url, including the http:// pointing to the PDF document you wish to display.
Note: PDF sections will prevent the app from being able to be viewed offline.
Height: | |
Border Color: | |
Title: | |
Placeholder: |
The note section lets you add a text box where the user can add notes to the app. The notes are persistent on the device, meaning that the app will remember what has been typed.
On mobile devices, when viewing an app in a web browser vs viewing the app once it is installed are treated like two separate devices.
Label: | |
URL: |
This section adds a menu item to the menu. If a URL is specified, the menu item when clicked will immediately take the user to the url. If a URL is not specified, it will cause the app to scroll to this section. This section is not visible on the app, just on the Menu created by the menu section. The label is used as the menu item.
Enter the complete url, including the http:// .
Label: | |
Tracking System | |
Tracking ID |
MyPhotoApp has built in statistics, but you can also optionally use external usage tracking systems.
Supported Usage Tracking Systems:
Google Analytics - https://www.google.com/analytics
Audience - http://proimageshare.com/audience-link/
Facebook Pixel - https://www.facebook.com/business/help/952192354843755
StatCounter - http://StatCounter.com - If using this tracking technique, app will not work offline. Tracking id is of the form: projectid-securityid
Google Remarketing - https://support.google.com/adwords/answer/2453998?hl=en
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Success URL: |
Title: | Label Size: | pt | |
Button Icon Color: | Button Icon Size: | ||
Icon Label Color: | Icon Label Size: | pt | |
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You can set a button to toggle the visibility of a layout section.
You can add a custom button to your app. Please provide the URL for the png, jpg, or svg image.
The custom button must be already designed for your apps with the correct color scheme and size. MyPhotoApp uses the icon as is and from the location you specify. So do not delete this icon as your apps will no longer be able to find it.
Here is an example URL: http://m.mp-app.com/common7/instagram-icon.png that has an instagram icon.
Custom icons are recommended to be 65x65 pixels, but can be any size.
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Preview: | |
Loop Music: |
Rows: | Columns: | ||
Border Type: | Border Size: | Border Color: |
Click on grid cell to edit it.
Type: | |||
Link: | |||
Icon: | Icon Size: | ||
Color: | Background Color: | ||
Align: | Vertical Align: | ||
Caption: | |||
Click on the icon symbol above to select a new icon.
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Drag and drop a single .jpg image here, or
click this box to upload a .jpg file
You can add YouTube, Animoto or Vimeo videos on the bottom of the first page of your app. Enter the url of the video you want to add and click the add button. The video url must follow one of the patterns below.
Example URLS:
YouTube: https://www.youtube.com/watch?v=u-8jpo6Bd0c
YouTube: https://youtu.be/u-8jpo6Bd0c
Animoto: http://video214.com/play/L6NORMkxYcm9k1CjalHJwg/s/dark
Animoto: http://animoto.com/play/kftpBoEnl2Tgomh3Ia0Skw
Vimeo: http://vimeo.com/56962340
URL: | |
Title: |
Disabled buttons are not available in your subscription level
Don't Cache Images
If you checkmark this option, app won't be cached on devices and as such they will only be able to be used when connected to the internet.
Useful if you are changing your apps often or you want to be able to delete the app and your clients no longer be able to view their app on their devices. If caching is turned off, app install statistics are not captured.
Wait For Images To Download
Normally the app on the devices starts as soon as possible and loads images in the background.
If you check this, the app won't start the first time till all images have been loaded on the device into the cache.
This will insure that the app will work even when offline without having to first view all the images.
This is accomplished at the expense of a quick startup. This only works in IOS devices (e.g. iPhone).
Send Publish Email
MyPhotoApp will send you an email with the client letter when you publish your app. If you have an auto responder on, please turn it off for emails coming from MyPhotoApp.com otherwise I will get spammed with courtesy emails each time you publish an app.
Optimal Quality
MyPhotoApp optimizes the the images for app loading speed and image quality. There is a slight trade off on image quality so that the app loads quickly. If you prefer image quality over app loading speed, check this checkbox and that will disable the speed optimizations in favor of utmost image quality.
This will reset your counts to zero.
You can text the URL of an app to your mobile device so it can easily be sent to your clients. Enter your mobile phone number and press the Send Text button. Outside of United States be sure to include the country code. This is not really intended for delivering Apps directly to clients as they will not recognize the MyPhotoApp number the text comes from!
Here is a sample email you can copy and paste into an email for your client. You can click edit on the right to customize it.
Don't forget to change your password by clicking on the setup tab and view the welcome email and click on the verify link to confirm your email address.
When you are ready to unleash the power of MyPhotoApp, click on to watch a 7 minute introduction video. You will be building awesome apps in no time.
If you need help, click on the help button in the upper right where you can search the knowledge base inside of MyPhotoApp or submit a support ticket to report a problem or request assistance.
Knowledge BaseClick on Knowledge Base to open a new browser window that will provide you access to our knowledge base where you can search on frequently asked questions and maybe get immediate answers to your questions. If you can't find your answer, you can click on the Submit a request link in the upper right hand side of the knowledge base site to open a support ticket. | Support TicketIf you can't find the answer to your question on the Knowledge Base, you can also open a support ticket easily by sending an email with your question or issue to support@myphotoapp.com. We strive to be prompt (within a few hours between the hours of 8am and 10pm eastern time US, Monday through Friday) with our replies. If you don't hear back within 24 hours, then something is wrong. Check your spam folder, or hit us up on the facebook group. | Community Support GroupWe have an active facebook group. It is a great place to learn and discuss with other MyPhotoApp users on how to use apps to enhance your business. Please join in on the conversation. |
There are a set of training videos available in the knowledge base. Here is a link to them: https://builder.mp-app.com/helpView.php?id=31
Your referral code is:
Here is a link to the referral url generator so you can produce a URL that you can share that will provide people an easy way to use your referral code: https://builder.mp-app.com?referral.
Visit the Referral Program Knowledge Base entry for specific details.
You currently have the most brands that you are licensed for and cannot add any additional brands. If you want more brands, please contact support.
MyPhotoApp Brands are a way to organize (logically separate) your apps. Most people only need one or two MyPhotoApp brands to work effectively. For example, if you are a photographer, you would have one MyPhotoApp brand for your photography business, and if you create apps for other businesses, you may (but not required) create a MyPhotoApp brand for those apps. Each MyPhotoApp brand can have unlimited marketing brands (i.e. logo, color scheme, contact info, and app look). For more info on this, check out this Brand Knowledge Base Article.
Your license entitles you to unlimited marketing brands and MyPhotoApp brands. If you need more brands, you can purchase additional ones. Open a support ticket with your request.
To add a new brand, enter the name of the brand you would like and click the Create A New Brand Button.
Note: Once you create a brand, you cannot delete the brand if there are any apps in the brand. You will need to delete all of the apps in the brand before you can delete the brand.
Email campaigns are sunset. You can either use a welcome section, or a form that is set as a visible dialog.
You can setup your own URL to point to the MyPhotoApp server and have apps use your domain name in the URL. If you purchased a new domain that you want to use explicitly for MyPhotoApp, you can follow instructions on this link: New Domain Setup. If you are just using a subdomain on your existing domain for MyPhotoApp, continue with the instructions here.
looks_one Go to your domain name provider and in the domain setup, you add a new CNAME record and have it point to proxy.mp-app.com . This will cause your new custom domain to be resolved to go to the MyPhotoApp server. This is not a redirect. Many people have made the mistake of doing a redirect and that will not work.
looks_two Enter the custom url you created below. This lets MyPhotoApp know you have setup a custom URL and it will use that when generating the app link. If you are using your domain name for your website, then you are probably using a subdomain, like apps, so you would enter apps.yourdomainname.com, but if this is a new domain that you are dedicating to MyPhotoApp, you would enter yourdomainname.com.
Custom URL:
Verify in step 3 that this is how you want your URLS to appear.looks_3 Click the Verify and Save button to confirm everything is setup properly.
Your apps currently look like this:
After you click verify below, your apps will look like:
*WARNING* You already have apps in this brand, once you verify and save the custom URL, the old URL's will not work and you will need to republish the apps again. Any apps already installed on mobile devices will need to be installed again using the new URL.
When images are uploaded to a gallery section on your app, you can have MyPhotoApp automatically watermark your gallery images. You need to upload a png file with a transparent background with the appropriate opacity. The width and height of the watermark will be placed on the uploaded gallery photo as is and will only be resized if the photo that you uploaded is smaller in width or height. Once you upload a watermark, you will have an option on the gallery settings section on the builder tab to select the placement of the watermark on the uploaded images. More information about watermarks are located in our Watermark Knowledge Base Entry.
You can automatically add the emails you collect with a form into your MailChimp email system.
To find your API key, you can read About API Keys.
To find your list id, you can read Find Your List Id.
Postmark is an email service located at PostMarkApp.com. If you setup an account there, you can add your postmark credentials here and MyPhotoApp will use your credentials to send emails. This will permit emails to come from you, and not from MyPhotoApp. You can have multiple credentials which is useful if you are building apps with forms for other businesses.
Note: We only have a US number and it is shared across all users. If you would like your own number, use CRM. You can setup your own Twilio account and have your own dedicated number to match your vicinity (worldwide) and unlimited keywords that you define. The text number could possibly change or stop working at any time.
You can have your clients text to (502) 547-1234 and have the following message be sent to them.
Enter the text reply message and optionally include the url of an app (e.g. your brand app) and press Save Message to store the changes.
Text Reply Message:
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looks_3 Verify subscription:
looks_4 Click to complete your order.
If you are renewing your subscription, you can do so at any time and not lose any time remaining on your account if you are renewing with the same level subscription. For example, if you have 10 days remaining on your professional account and you purchase a year professional subscription, you will have a year added to the 10 days left on your account. If you are upgrading, for example, going from a regular to a professional, your time remaining will be a prorated amount.
If you already paid for a voucher (license key) from a 3rd party, enter it here:
Voucher:
App: Frequency: Metric: Chart Type:
Legend:
Other: Other types of devices including laptop and desktop computers.
Views: The number of times that the app was displayed on the device. If the app was accessed while the device was not connected to the internet, the access will not be recorded.
Installs: The approximate number of times the app was installed on a device. If an app was installed on one device, then deleted, and reinstalled, the device would be counted twice. It takes more than one activation on a device to detect that it was installed. Unfortunately, if a person opens an app on a device in a browser, and refreshed the browser, the app appears like it was installed on the device.
Devices: The approximate number of unique devices that the app has been viewed on. Devices are also browsers. So if a person uses one computer and two different browsers to view the app, the device count will be increased by 2. If people clear their cookies on their browser, then it will act like a new device in the statistics.
Installs and devices are approximations since for security reasons, devices won't inform when an app was truly installed nor will it identify itself as unique. MyPhotoApp uses hints to determine installs and devices which can be manipulated by a user.
This dialog lets you setup your brand quickly. To setup your brand, you need to specify a logo, some contact info and your brand color scheme. You can just change what you want now and come back later if you so choose.
1. Contact: Enter your customer contact information.
2. Colors: Select your color scheme for your apps.
3. Logo: Upload your logo .jpg, .png, or .gif file. Either drag and drop your new logo over the box below, or click below to upload a new logo. Recommended size of logo is 1280x280 pixels, but it can be anything you want.
Drag and drop your logo image here, or click to upload logo file |
4. Social Media: Enter the direct links to your social media accounts.
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Changes take effect immediately. Make your changes and click the Done button below.
Changes on this screen only takes effect for the current and new apps that you create but does not change your previous apps.
There are more settings you can change by clicking on the Layout Settings button on the builder tab.
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You are using the wizard to build an app named . If you want to create another app, press the This wizard will let you build basic apps easily in a step-by-step manner. This is aimed towards first time users to ease you into the app building process. Once you are ready to unleash the power MyPhotoApp, please visit the builder tab (first tab top left). Another option to build apps, is to start with a template. You can click on the template tab above to the right of the wizard tab to view available templates. Apps need to have a name. Please enter the name you wish to call this app. App names are one word that are 3 to 32 characters long and can contain alphabetic characters, numbers or the underscore characters. Enter Your App Name: Once you have entered the name, press Next Step to continue with the app building process. Here's the current image logo for this app. To upload a new logo file, either drag and drop your new logo over the box below, or click below to browse and select a new logo to upload from your computer. Logos must be .jpg, .png or .gif files. Recommended size for a logo is 1280x280 pixels, but it can be anything you want.
Drag and drop your logo image here, or
click to upload your logo file Or, if you don't have a suitable logo file at this time, just enter the name of your company below and we will put that at the top of the app for you. If you want to use a logo image, leave the Logo Text field below blank. Logo Text: Select your color scheme for your app.
If you would like your app to have contact buttons that people can push to contact you, enter your email and/or telephone below.
You can add images to your app. Drag and drop images here, or You can change the way that the thumbnail images are displayed by selecting different layouts. Image Layout:
Publishing Your App
Congratulations! Your basic app has been published! Here is the URL of your app: . You can click on this link to open a new window and try out a working copy of your app on your computer. With the working copy, you can click on a particular image to make it full screen. You can either email or text this url to your mobile device to load the app. Instructions on how to install the app will appear on your device. Please use Chrome for Android devices or Safari for IOS devices. Ready to create more sophisticated apps?When you are ready to unleash the power of MyPhotoApp, click on Builder Intro Video to watch a 7 minute introduction video. You will be building awesome apps in no time.
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You can build apps using a template to give you a head start. It is a great way to accelerate app development. Just browse the templates below and if you find one you like, click on the rocket icon to load it into the builder where you can tailor it to your own specific needs.
Search:Learn how to share your templates by clicking
Master classes are advanced content provided by various industry experts with regards to incorporating apps into your business. Click on a above tab to visit the class.
Kim DixonKim is a leading expert at using MyPhotoApp and leveraging apps in your photography business, a photographer and an educator who has spent over two decades working with and teaching everything to do with technology and digital photography. She has been involved in training in one way or another all her life and has taught everything from the Japanese martial art Aikido to English as a foreign language. In 2013 Kim took the decision to concentrate on her passion for photography and launched Inspirations Photography. It was whilst researching resources for her new business that Kim came across MyPhotoApp for the first time and fell in love with Apps. Today Kim continues to be actively involved in writing training materials and presenting training videos and webinars to support photographers in a range of essential skills and now takes an active role in customer liaison and training at MyPhotoApp. Kim continues to work as photographer shooting modern magazine style women’s portraiture out of her home studio in beautiful South Devon. | |
Dan FrievaltDan Frievalt M. Photog, CR. is a photographer that enjoys blending creative light with graphic design to create artistic images that evoke drama and tell a story. Dan's formal education includes an Associate degree in Marketing Communications and has worked as a Graphic Artist for 12 years before changing his career path to photography in 2005. “I always enjoyed photography but ever since digital capture I have found a new voice in creating images by combining my design background with my eye for photography.” Dan has been named Wisconsin Professional Photographer of the Year four years in a row and Artist of the Year two straight years. Dan has earned many awards including the Canon Par Excellence Award, Fuji Masterpiece Award, two ASP State Elite awards, PPA Platinum, Gold and Silver awards and three Kodak Gallery Awards. Dan has also been honored to have his images published in several magazines including the cover of Professional Photographer in 2013. Dan runs a highly popular facebook group and educational site oriented towards senior photography. Learn more by visiting Seniors Unlocked. | |
Nick PorcaroNick is a senior photographer in Crystal Lake, Illinois where he own nFocus Photos and photographs about 100 seniors a year. He built his business over the past decade taking advantage of every social media trick he could find. Nick was recently named one of Senior Style Guide's Hot 100 Senior Photographers for 2017 and in his spare time he runs the SeniorInspire Instagram page. |
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Tim HenselTim is a wedding photographer in England. He is an expert at using apps to promote his wedding business and developing apps for other businesses via his Tiny Robot Design company. |
In this video Dan provides a brief overview of the features of MyPhotoApp, how he uses MyPhotoApp to boost sales, market, provides an alternative to digital files, and other creative uses to add value to his business. He will finish up with a demo of using MyPhotoApp.
In this course Nick will teach you what a Lead Page is, how he uses them, and how he uses MyPhotoApp to build them. This course was written in 2015, so some of the screen shots of MyPhotoApp are dated, but you should be able to apply what you learn. This is well worth your time if you want to learn how to get more leads in your business.
Nick's Lead Pages CourseIn this video series, Tim shows how he uses MyPhotoApp to boost his wedding photography business and how apps are a differentiator for his business. This class is broken up into 3 different videos.
Here is the QR Code for your app.
Your session timed out. Please login again.
I am Jim Cook, and this is a silly photograph of me. While I like to have fun, I am serious about congratulating you on exploring the value MyPhotoApp will bring to your business. You made a great decision.
You have left on your trial membership. Kick the tires, create a bunch of apps, share with your clients, and see how useful MyPhotoApp can be. I know you are going to love it.
Build an awesome marketing App to showcase your business in a way no ordinary business card ever can. Then build a bunch of client specific apps, put them in the hands of your clients, and gauge their reaction. You will immediately see the value of MyPhotoApp.
The trial membership is like the elite (best) level of MyPhotoApp, except that if you decide not to subscribe, the apps you create will expire at the end of the trial period and eventually will be permanently deleted. Which is fair don't you think?
When you are ready to subscribe, close this dialog and click on the license tab and select one of our low price monthly options.
If you have a question or need help... click on the help button in the upper right hand corner to search our help knowledge database for instant results. You can also use the help button to reach me directly by submitting a support ticket. I am here to help and will respond promptly.
If you subscribe today, you can save 10% on your subscription cost by using the coupon code JOINTODAY on the license tab. Note: You do not lose any of your free trial time by subscribing today. Click on the license tab and subscribe today to save!
You have created your first app and are now on the builder screen. It can be a little intimidating for the first time as there are a lot of options. But once you get the hang of it, it is pretty easy. You will be kicking out apps in no time.
The Tour Bus icon will provide you a more indepth overview of the builder screen layout.
If you get lost, you can always click on the help button or go to the training tab and view the getting started videos.
Your account is going to expire in days.
Please go to the license tab and renew your subscription today.
Hi. My name is Jim Cook. But I don't know your name. Please your name so when we correspond, I know who you are. Thanks!
Before you can publish your app, you need to verify your email address. In the welcome email we sent to you, there was a verify link. Please click on that to verify your email address.
If you didn't receive your email, check your spam folder. The email was sent to , if perhaps you have a typo in your email address, you can go to the setup tab and correct your email address.
You can click to have MyPhotoApp resend the email to you.
Quick Question... How can MyPhotoApp serve you better?
Thanks for helping me understand how to bring even more value to your business.
The MyPhotoApp builder that you are logging into is designed to run on a computer.
You build your apps using a computer and those apps are able to run on mobile devices or computers.
Please use a computer to build your apps for the best quality experience in app building.
An email has been sent to you with information about how to login to your account and start building apps.
To submit a problem ticket, send an email to support@myphotoapp.com .
If you are reporing a bug, here are some good things to include:
I try to respond at least within 24 hours during a week day. If the matter is urgent, sooner.
I get a ton of email each day. So if you do not hear from me within a reasonable amount of time, try to contact me again. Sometimes emails slip through the cracks.
You can move/resize this window out of the way and use the builder at the same time as you follow along.